Knowledge base

• • General Info

    • Problems with email verification
    • How do I allow a pop-up window in different browsers?

  • Library Service

    • How do I switch from an Annual Plan to a Monthly Plan?
    • What are Trial Credits and Bonus Credits and how are they different from Plan Credits?
    • Can I cancel my subscription?
    • Do credits roll-over to the next month?

  • Usage Guide - General

    • Why we chose 8-bit color depth in our workflow instead of a 16-bit color depth for PBR maps
    • What resolution is each texture map?
    • Which kind of software do I utilize to change colors by using Color Mask Maps?

  • Usage Guide - CLO3D

    • How can I eliminate the occasional noise on the fabric surface of the final rendered image in CLO?
    • What are the PBR Maps and how does the parameter of each map in CLO3D affect the texture?
    • Why can’t I see some details such as furs or iridescent color in 3D Garment Window of CLO3D?
    • Why does a matt fabric look glossy in 3D Garment Window of CLO3D?
    • Why do some of my opaque fabrics look transparent in CLO3D Software?
    • How do I use Color Mask Maps in Clo3D?

  • Usage Guide - Adobe Substance 3D

    • How do I adjust the parameters in VMOD’s SBSAR files?
    • Why do some SBSAR files appear deficient when imported into Substance 3D?
    • How do I use Color Mask Maps in Adobe Substance 3D Painter?

  • Usage Guide - Blender

    • How do I use Color Mask Maps in Blender?

  • Usage Guide - Unreal Engine

    • How do I use Color Mask Maps in Unreal Engine?

  • Usage Guide - Cinema 4D

    • How do I use Color Mask Maps in Cinema 4D?

  • Usage Guide - Others

    • How do I use PBR Map textures in Keyshot?